Do guests get a confirmation when they sign up?

Yes. One receipt, about 3 minutes after their last change, listing every shift and pledge: a push if they have the app, otherwise an email. Several claims in a row become one receipt.

When are volunteers reminded about their shift?

At 5 pm the day before (one message per day, listing all their shifts) and again 30 minutes before each shift starts, with the zone's map pin when there is one.

Do reminders go out by text message?

Shift reminders can escalate to a text if a push and an email go unseen. Sign-up receipts never do.

Will publishing the board message my guests?

No. Share the board yourself. Guests hear about open spots in their RSVP confirmation and in the automatic still-needed nudges 3 days and 1 day before the event.

Do I get notified when someone signs up?

The first sign-up sends you a push right away. Everything after that arrives in one daily digest at 9 am in your event's time zone.

Are volunteers told when I change or remove something?

Yes. Removing a role, shift, or the whole board notifies everyone affected (shift times are changed by removing and re-adding the shift, which does the same).

Can guests turn reminders off?

Notification preferences are in Dashboard → Settings on the web. Reminders and nudges respect them.

Sign-up reminders and confirmations — Help

Luau composes all of these on the server, so they're the same whether the guest uses the web or the iPhone app. Scheduled nudges land between 8 am and 9 pm in the event's time zone; only the 30-minute shift reminder follows the shift itself. Every message respects the person's notification preferences: a channel they've turned off is skipped, even for shift reminders. Where a message can escalate, it goes push first (if the app is installed), then email (if they've added one to their profile), then a text, and stops as soon as one is seen.

For guests

Confirmation after signing up. One receipt on a single channel: a push (You're signed up ✅) if you have the app, otherwise an email with the subject You're signed up for [event]: 2 shifts and 1 supply, listing each shift (Saturday, Oct 17 · 7:00 AM – 9:00 AM CDT) and each pledge (10 lbs of Fish fillets). It waits about 3 minutes after your last change so several claims in a row become a single receipt. It never escalates to a text.

Day-before shift reminder. At 5 pm the day before each day you're working: one message per day listing all your shifts (Tomorrow: Greeter ⏰). It can escalate as far as a text, because a volunteer no-show hurts the host.

30 minutes before each shift. Your Greeter shift starts soon with the time and zone; if the zone has a map pin, the link opens Apple Maps at the exact spot. Push, then email, then text, five minutes apart, until one is seen. Supply-only pledges don't get this.

Still-needed nudges go to guests who RSVP'd Going but haven't claimed anything, at 10 am about 3 days and 1 day before the event, only while spots remain (Still needed: Cleanup crew, Ice. Tap to grab a spot.). Urgent items lead the copy.

RSVP confirmation is a push if you have the app and an email if you've added one to your profile (it carries the Add to Calendar file), and it mentions the board: The host still needs help with 5 open sign-ups — tap to pitch in. Guests promoted off a waitlist get You're off the waitlist! 🎉 A spot opened up — you're Going to [event] by push, or by text.

Changes. If the host removes your role, shift, or the whole board, you're told (Your sign-up no longer exists. Your RSVP is unchanged.). Changing your own RSVP away from Going releases your shifts and tells you so.

After the event. About 2 hours after it ends, volunteers who worked a shift get an email thank-you with their hours and who they worked alongside (names are left out if the host hides the guest list).

Guests with no app and no email on file (a phone number only): the sign-up receipt and RSVP confirmation don't reach them, because those never go by text. Everything time-sensitive does: shift reminders, the day-of reminder, still-needed nudges, date or time changes, cancellations, and waitlist promotions all fall through to a text. The Monday week-ahead digest is email only. Adding an email under Dashboard → Profile brings the confirmations too.

For hosts and co-hosts

Publishing sends nothing to guests. It only schedules the nudges and the recap above. Share the board yourself: Assign someone or share a need.
First sign-up: a push, Your first signup! 🎉 Maria took Greeter for [event]. Your own or a co-host's sign-ups don't trigger it.
Every sign-up after that rolls into a daily digest at 9 am in your event's time zone, covering the last 24 hours across all your upcoming events (3 new signups 📋).
Assigning someone who's connected with you on Luau sends them [Host] signed you up 🙌 with the details. Holding a spot for someone else sends nothing; you get a pre-written text to forward.
After the event: a That's a wrap recap about 2 hours after the end time with spots filled, check-ins (if check-in was on), and total volunteer hours. This is separate from the check-in attendance recap; a host running both a board and check-in gets both.

Guests who RSVP Going or Maybe get a day-of reminder at 9 am (earlier for events that start early; it reaches text if push and email go unseen) and a week-ahead digest on Monday at 9 am in their own time zone listing everything they're going to that week. Same-day RSVPs skip the reminder because the confirmation is the reminder. Each date in a recurring series sends an RSVP reminder at 10 am two days before and its own day-of reminder at 9 am (earlier for early starts). Turn any of these off under Reminders in Dashboard → Settings → Notifications; planning nudges from Kai are under Kai suggestions.

For guests

For hosts and co-hosts

Regular event reminders (not sign-up specific)

Frequently asked.