Support

Luau support.

Last updated: May 12, 2026

Need help with Luau? Email us at support@luau.co and we'll get back to you as quickly as we can.

Getting in touch

The fastest way to reach our team is by email: support@luau.co.

Please include:

  • Your name and the phone number tied to your Luau account
  • The device you're using (iPhone model + iOS version) and the app version
  • A clear description of what happened and what you expected instead
  • Screenshots or screen recordings if you have them

The more detail you can share up front, the faster we can help.

Common questions

How do I sign in?

Luau signs you in with your phone number. Enter your number on the sign-in screen and we'll text you a 6-digit code. There's no password to remember and no email-based sign-in.

If the code doesn't arrive, request it again, double-check your number, and make sure SMS isn't being filtered or blocked by your carrier. Still stuck? Email support@luau.co with the number you used and we'll help directly.

How do I delete my account?

Open the Luau app, go to your profile, tap the More menu, then choose Delete Account. You'll be asked to type a short confirmation phrase before the deletion runs.

When you delete your account:

  • We start a 90-day grace period. During that window, your profile is hidden and your visible name is replaced with "Former Member" everywhere it used to appear.
  • If you change your mind, sign back in with the same phone number any time in those 90 days and we'll restore your account exactly as it was — your profile, your events, your RSVPs.
  • After 90 days, the deletion becomes permanent. We release your phone number so it can be re-used, remove the data needed to restore the account, and delete your Kai conversations.
  • Events you hosted and RSVPs you sent remain in the historical record for the other people who attended (see Privacy Policy §9 for details).

If you'd rather we handle the deletion for you, email support@luau.co from the phone number on file or with enough detail for us to verify the account.

I think someone is misusing Luau

If you see harassment, impersonation, or content that doesn't belong, please report it from inside the app — open the event or profile, tap the ⋯ menu, then Report. For urgent or sensitive issues, email us directly. Our full reporting and moderation policy is on the Safety & Moderation page.

I have a feature request or feedback

We read everything. Send it to support@luau.co with the subject line "Feedback" and it'll route to our product team.

Other ways to reach us

Luau Digital, Ltd.